Privacy Policy

At Synergy Audio Visual, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our online platform and services.

Information We Collect

We collect personal information that you voluntarily provide when engaging with our services, such as when you request a quote, make a purchase, or contact us for support. This may include:

• Your name, postal address, and contact information
• Details related to your audio visual system preferences and installations
• Payment information when necessary to complete a transaction

We may also collect certain technical data automatically when you visit our site, such as IP address, browser type, and usage patterns, to help improve our services.

How We Use Your Information

Your information is used to:

• Provide, personalise, and improve our audio visual products and installation services
• Communicate with you regarding your inquiries, orders, or service requests
• Process payments and fulfill any contractual obligations
• Send important updates and notices related to our services
• Ensure compliance with legal and regulatory requirements

Disclosure of Your Information

We do not sell your personal data. Disclosure of your information may occur when necessary to:

• Service providers and contractors who support our business operations (under strict confidentiality agreements)
• Comply with applicable laws, regulations, or court orders
• Protect our rights, property, or safety and that of others

Your Data Protection Rights

Under the General Data Protection Regulation (GDPR) and Australian Privacy Principles, you have rights regarding your personal data, including:

• The right to access and receive a copy of your information
• The right to request correction of inaccurate or incomplete data
• The right to request deletion of your personal data, subject to legal obligations
• The right to restrict or object to certain processing activities
• The right to data portability where applicable

If you wish to exercise any of these rights, you may contact us at our physical address below.

Data Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is entirely secure.

Data Retention

We retain your personal data only as long as necessary to fulfil the purposes described, comply with legal obligations, resolve disputes, and enforce agreements.

Cookies and Tracking Technologies

Our online platform uses cookies and similar technologies to enhance your user experience and analyse traffic. You may configure your browser settings to refuse cookies; however, this may affect functionality.

International Transfers

Where necessary, your information may be transferred to and processed in countries outside Australia. We ensure such transfers comply with applicable data protection laws and employ safeguards to protect your data.

Contact Information

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us at: